When evaluating a process as part of a continuous improvement (CI) project, it is generally very helpful, if not essential, to map out the process. This can allow a team to better understand the various steps involved and help identify bottlenecks and pain points.
While there are several ways to create process maps, I have found that a swim lane map is often very useful in permitting the CI team to see several aspects of a process at a glance. According to mindtools.com, “this method of diagramming allows you to quickly and easily plot and trace processes and, in particular, the interconnections between processes, departments and teams.”
As the name implies, this type of map looks very similar to an Olympic swimming pool, with lanes and distance markers. The lanes are the individuals or departments involved in the process, while the distance markers are the steps of the process.
The true power of this type of mapping exercise is that, as the team walks through the steps of the process, they can follow the work flow, identify who is involved in each step, and see where and between whom handoffs can occur. In general, the fewer number of handoffs in a procedure, the less time is required to complete it.
While this kind of process map can take longer for a team to construct, it is always worth the extra time. It’s a lot of information in one place, and a great place to start when you’re ready to start developing an improvement strategy.
How are you helping your employees to work smarter by reducing the amount of time they spend on non-productive activities?
If you have a business process that needs a “check-up,” please email me at michael@leadingchangeforgood.com! I’d love to help you get back to a healthy, productive workplace!
Recent Comments